Catalyst Care Group’s activity and COVID-19
We understand that many of you have other work with other organisations. If you have a full or part-time job, or work with other staffing solutions providers you should inform us straight away (if you have not already done so) by calling us on 0345 894 2264 (option 2) or emailing bookings@nurselinehealthcare.com
It is important that we live by our value of ‘impact’ so when we place you on shifts, we have a duty to inform our clients of any other places you have worked recently, so they’re able to decide if there are any conditions they would like to place on the booking.
If you come into contact with someone who tests positive for COVID-19 through your other work, please contact the Bookings Team straight away on 0345 894 2264 (option 2) or email bookings@nurselinehealthcare.com to inform us and further advice will be given.
If you come into contact with someone who tests positive for COVID-19 through your work with us, we will inform you straight away and you will be expected to inform any other employers you work with.
You can find regularly updated guidance about COVID-19 for health and social care settings, other non-clinical settings, and for the general public on GOV.UK here.
The NHS website contains lots of information about COVID-19 for social care workers, providers, service users and families.
Once you have tested positive following a PCR test, you will be contacted by NHS Test and Trace which will collect details from you, including where you have been prior to testing positive and/or displaying symptoms, as well as who you have been in contact with. NHS Test and Trace will then contact people deemed at risk, and you will be asked to self-isolate.
If you test positive through a rapid lateral flow (LFD) test, you should self-isolate immediately and arrange a PCR test as soon as possible.
Please inform everyone in your life that you need to if they have not already being contacted through Test and Trace, and then inform us as soon as possible by contacting us on 0345 894 2264 (option 2) or emailing bookings@nurselinehealthcare.com
Please tell as soon as possible if you have been in contact of a person who has had tested positive for COVID-19. If you are informed by NHS Test and Trace, it is a legal requirement that you self-isolate for 10 full days from the exposure in line with national guidelines. These guidelines apply to any contact with a person who tests positive that you do not live with, and not within a care setting.
For further details around this, contact us on 0345 8942 264 (option 2) or emailing bookings@nurselinehealthcare.com
As long as you’ve self-isolated in line with national guidelines you do not need to take a further test before returning to work. You may continue to test positive, but you’re no longer at risk of infecting others.
If you’ve tested positive or need to self-isolate as requested by NHS Test and Trace, you may be eligible to claim support through the Test & Trace Support Payment Scheme.
We want to be able to support you as much as we can during these challenging times. If you are unable to receive support from the link above, you can email our dedicated Clinician Care Team directly to explore the level of support that could be made available to you. All cases will be discussed by our Leadership Team on an individual basis.
PLEASE NOTE: you will not be entitled to financial aid if you have travelled to red list countries and have had to self-isolate
Many people in the UK have now received one or both of their COVID-19 vaccinations, and there are a number of ways to receive this if you haven’t already, including booking through the NHS website or by calling 119. Many communities also offer drop-in sessions and other ways to get vaccinated. If you have not been contacted about your vaccination, ensure you are registered with a GP.
You can contact your GP to advise them you are a frontline health or social care worker, and are actively working in health and social care settings.
When you have received a vaccination (first, second and booster), please email our Compliance Team with confirmation of your vaccine so we can update our clients, if they request this from us. You should have received a card with a batch number and date on.
Please email our Compliance Team so our records are up to date and fully reflect your individual circumstances.
You can book a PCR test online, or by calling 119 from any phone. You can also order rapid lateral flow tests for yourself and your family from the UK’s Government website or speak with your local pharmacy.
We do not carry out regular testing for our clinicians, but many of our clients carry out regular full-service testing, which you should be included in. If you are not getting tested by a client you’re working with, let us know by calling us on 0345 894 2264 (option 2) or emailing bookings@nurselinehealthcare.com
From November 11 2021 if you want to work in a CQC regulated care home setting, you’ll need to have had both of your vaccinations.
From April 01 2022 all staff who work in health and social care settings regulated by the Care Quality Commission will have to be fully vaccinated.
As a responsible health and social care employer, we need to ensure we can provide proof of vaccination for our clients when requested. If you have already received both vaccinations and haven’t sent us proof of these please email our Compliance Team with screenshot of your COVID-19 vaccination record from the NHS website or app on your phone. Information about getting a vaccination can be found on the NHS website, or by calling 119.
Our clients will soon need to keep records of vaccination or exemption status for their own compliance, and without this you may be unable to support in services and packages you are currently working in or new sites in the future.
Our Compliance Team and/or Clinician Care Team will be happy to answer any questions you may have around vaccinations.